Important information:
Ensure you are logged on to the host machine experiencing
the problem as the Operating System user that owns the files to be collected.
If your issue involves multiple processes distributed across
different hosts, follow the instructions for each host machine.
Run RDA:
Navigate to ORACLE_HOME/oracle_common/rda
Set the below environment variables:
ORACLE_HOME
ORACLE_INSTANCE (for 11g only)
DOMAIN_HOME (for 11g, 12c only)
Run the below command:
rda.sh -s OutputFileName
-v -p FM12c_Bi
Note: We may get
this issue due to older rda version and resolution is to upgrade the rda utility
to newer version.
Checking rda version:
Upgrading RDA:
Download and stage the Patch set 29687335 as below
Backup the current rda folder and replace it with rda folder
from downloaded patch.
Check the version
now:
Collecting diagnostic
information:
Note: Upload this zip file to oracle support if we raise any service request.
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